Data Protection & Privacy
This Privacy Policy describes how Dolar188 collects, processes, stores, and protects the personal data of players and visitors in connection with our online betting platform at dolar188.cam. We are committed to handling your data responsibly and in accordance with internationally recognised data protection standards.
Policy Summary
This Privacy Policy ("Policy") issued by the operator of the Dolar188 platform ("Dolar188", "we", "us", "our"), accessible at dolar188.cam. It applies to all players, registered members, and visitors who access or use the Platform in any capacity.
Dolar188 is an English-language online betting and gaming platform serving primarily the Malaysian market, offering sports betting, live casino, slots, and esports wagering. In providing these services, Dolar188 necessarily collects and processes certain personal data to operate accounts, process transactions, prevent fraud, comply with regulatory obligations, and deliver a personalised gaming experience.
We take our privacy obligations seriously. This Policy is designed to give you a clear, honest account of what data we collect, why we collect it, how we use it, with whom we share it, and what rights you have over it. We do not engage in practices designed to obscure or minimise the extent of our data collection.
This Policy should be read together with Dolar188's Terms & Conditions and Responsible Gambling Policy, all of which form part of your agreement with us.
By creating a Dolar188 account, making a deposit, or continuing to use the Platform, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
The following definitions apply throughout this Privacy Policy:
Dolar188 acts as the Data Controller in respect of the personal data collected through the Platform. As Data Controller, Dolar188 determines the purposes for which personal data is collected and the manner in which it is processed.
Dolar188 operates under international gaming licensing frameworks. The Platform is operated by the Company from its registered international jurisdiction. While Dolar188 primarily serves the Malaysian market — including players Kuala Lumpur, Petaling Jaya, Johor Bahru, Penang, and Shah Alam — the data processing activities described in this Policy are governed by the data protection laws of the Company's operating jurisdiction rather than Malaysian law.
Data Controller Contact: All formal data protection enquiries, access requests, and complaints relating to personal data should be directed to our compliance team at [email protected], clearly marked "Data Protection Request" in the subject line.
Dolar188 collects only the data that is necessary for the purposes described in this Policy. The categories of personal data we collect are set out in the table below:
| Data Category | Specific Data Points | Collection Stage |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, MyKad / passport number | Registration & KYC |
| Contact Data | Email address, mobile phone number, residential address | Registration |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), transaction history, deposit and withdrawal records | Payment Processing |
| KYC Documents | Scanned or photographed copies of government-issued ID, proof of address, source of funds documentation | Identity Verification |
| Gameplay Data | Betting history, game session records, wager amounts, win/loss data, VIP tier status | Platform Use |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, geolocation data | Automatic Collection |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer Support |
| Preference Data | Language preferences, notification settings, responsible gambling limit settings | Account Settings |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless directly required for responsible gambling programme administration (for example, where a player discloses a gambling-related health concern in the context of requesting self-exclusion support).
Dolar188 collects personal data through the following means:
5.1 Direct Collection
Data you provide directly to us when creating an account, completing identity verification, making deposits or withdrawal requests, contacting customer support, or updating your account preferences. This includes registration form information, KYC document uploads, and live chat communications.
5.2 Automated Collection
Data collected automatically as you interact with the Platform, including IP address, device identifiers, browser metadata, session duration, pages visited, game interactions, and geolocation data. This data is collected via server logs, cookies, and embedded tracking scripts used for fraud prevention and platform analytics.
5.3 Third-Party Sources
Data received from third-party identity verification providers used to complete KYC checks, payment processors (including DuitNow, FPX, and e-wallet providers), fraud detection services, and other service providers engaged to assist in the operation of the Platform. Such third parties are contractually required to share data with us only a lawful basis.
Dolar188 processes personal data one or more of the following legal bases, depending on the category of data and processing activity involved:
Dolar188 uses the personal data we collect for the following purposes:
Dolar188 does not sell, rent, or trade your personal data to third parties. We share personal data only in the limited circumstances described below:
8.1 Service Providers (Data Processors)
We engage third-party service providers to assist in operating the Platform, including payment processing providers, identity verification services, fraud detection systems, cloud infrastructure providers, and customer support tools. These parties process data on our behalf and under our instructions only. All data processors are contractually bound by data protection obligations consistent with this Policy.
8.2 Payment Partners
Financial data necessary to process deposits and withdrawals is shared with the relevant payment providers — such as DuitNow, FPX operators, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong — solely to the extent required to complete the transaction. These entities operate under their own privacy policies and are subject to applicable financial regulations.
8.3 Legal and Regulatory Obligations
We may disclose personal data where required by applicable law, court order, or in response to a lawful request from a competent authority or regulatory body. We will take reasonable steps to notify you of such disclosure unless legally prohibited from doing so.
8.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of Dolar188's business, personal data held by the Company may be transferred to the relevant successor entity. We will provide notice of any such transfer and the applicable privacy terms via the Platform homepage.
Our commitment: Dolar188 has never sold personal data to third-party marketing or data brokerage firms, and we have no intention of doing so.
Dolar188's servers and certain third-party service providers are located outside of Malaysia. By using the Platform, you acknowledge that your personal data may be transferred to, stored in, and processed in countries other than Malaysia including the jurisdiction which the Company is incorporated under its international gaming licence.
Where personal data is transferred internationally, Dolar188 takes reasonable steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. Such safeguards include contractual data protection clauses with data processors and the selection of service providers that operate under recognised international data protection frameworks.
Note for Malaysian Players: Malaysia's Personal Data Protection Act 2010 (PDPA) governs data processing by entities operating within Malaysia. As Dolar188 operates under an international gaming licence from outside Malaysia, Malaysian data protection law may not directly apply to all of our processing activities. We nonetheless hold ourselves to internationally recognised standards of data protection as a matter of policy.
Dolar188 retains personal data for as long as is reasonably necessary to fulfil the purposes for which it was collected, as described in this Policy. The principal retention considerations are:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.
Subject to the applicable laws of the jurisdiction governing your relationship with Dolar188, you have the following rights in respect of your personal data. To exercise any of these rights, contact our compliance team at [email protected] or via24/7 live chat.
Right of Access
You have the right to request a copy of the personal data we hold about you. We will respond to access requests within 30 days of receipt. We may request proof of identity before fulfilling an access request to protect against unauthorised disclosure.
Right to Rectification
You have the right to request correction of inaccurate personal data we hold about you. Many basic data corrections (such as updating your contact number or email address) can be made directly through your account settings without contacting support.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing applies. Note that deletion requests are subject to our legal data retention obligations — we cannot delete data that must be retained under AML or regulatory requirements.
Right to Data Portability
Where processing is based on consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that we transmit this data to another controller where technically feasible.
Right to Restrict Processing
You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you object to processing based on legitimate interests and we are considering that objection.
Right to Withdraw Consent
Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Opt-out requests for marketing emails will be processed within 48 hours.
The Dolar188 Platform uses cookies and similar tracking technologies to support core platform functionality, enhance user experience, and assist in fraud prevention. By using the Platform, you consent to the use of cookies as described in this section.
12.1 Types of Cookies We Use
| Cookie Type | Purpose | Retention |
|---|---|---|
| Essential / Session | Maintain your logged-in session, remember basket/bet slip contents, enable secure account access | Session only |
| Functional | Remember language preferences, display settings, and responsible gambling limit configurations | Up to 12 months |
| Analytics | Measure Platform performance, page load times, feature usage, and error rates to guide improvements | Up to 24 months |
| Security / Fraud Prevention | Detect suspicious login patterns, device fingerprinting for multi-account detection, bot identification | Up to 12 months |
Dolar188 does not use third-party advertising cookies or cross-site tracking technologies for behavioural advertising. Essential cookies cannot be disabled as they are required for the Platform to function.
You may manage non-essential cookies through your browser settings. Please note that disabling functional cookies may impair certain Platform features, including preference retention and responsible gambling tool configurations.
Dolar188 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration and KYC processes include mandatory age verification to prevent underage access.
Where we discover that personal data has been collected from an individual who was under 21 at the time of registration, we will immediately suspend the account, commence deletion of the associated personal data (subject to any mandatory retention obligations under anti-money laundering regulations), and report the matter to relevant authorities where required.
Parental Notice: If you believe that a person under 21 years of age may have created an account on Dolar188, please contact us immediately at [email protected]. We will take immediate action to investigate and address the matter.
Dolar188 reserves the right to amend this Privacy Policy at any time. Material changes — such as new categories of data collection, significant changes to data sharing practices, or changes to the legal basis for processing — will be communicated to registered players by email to the address on file and/or via a prominent notice on the Platform, with a minimum of fourteen (14) days' notice prior to the changes taking effect.
Minor or administrative amendments (such as formatting corrections or clarifications that do not alter the substance of the Policy) may be made without prior notice. The "Last Updated" date at the top of this page will reflect the most recent revision in all cases.
Your continued use of the Platform after any amended Policy takes effect constitutes your acceptance of the revised terms. If you do not agree with any material change, you may close your account by contacting our support team.
For any questions, concerns, or formal data protection requests relating to this Privacy Policy, please contact our Data Protection team through the following channels:
Customer Support:24/7 Live Chat available within the Platform
Data Protection Enquiries: [email protected] — subject line: "Data Protection Request"
Response Time: Within 3 minutes for live chat; within 30 days for formal written data subject requests
Language of Correspondence: English (en-MY)
This Privacy Policy was last reviewed and updated inJanuary 2026. If you are reading a printed or cached version, please visitdolar188.cam/privacy-policy to access the current version.
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